FAQs

This FAQ covers the most common questions our customers ask, from sales and delivery to product use, calibration, and interpreting data. Whether you’re a new buyer or a long-term user, you’ll find practical solutions here.

The displayed reading is higher than the normal temperature because in addition to the ambient temperature, many internal sensors and electronic components also generate heat. Currently we are not able to have a temp offset calibration. The temperature sensor was not broken, just the accuracy (±2℃) not so high comparing to some professional thermometer. The temperature sensor used in M2000 2nd generation is Sensirion...

 It is not a must put the device outdoors, you can just put it in a ventilated place such as indoors near the windows or near the air purifier, and keep it turned off. As the device has been stored in a sealed package for months, the ventilation mainly purposes at removing the stale air inside the device which may affect the accuracy of...