M10i cannot connect to Wi-Fi?


A: Please make sure you have followed the correct steps to configure the setting:

  1. Hold the reset button until the WIFI symbol shows increasing.
  2. Add device through App.
  3. Input Wi-Fi password.
  4. It will keep loading, but once the Wi-Fi symbol on the device stops increasing or flashing, that means it has been connected to Wi-Fi successfully.

Besides, For the most updated iOS system, it will not recognize your Wi-Fi name if you do not enable the location service for this App, please enable the location for this App and then try again with the Wi-Fi configuration.

If it still not works, please check and make sure that the security mechanism of the router is not a mixture of WEP, WPA, WPA2, and Mixed WPA. You can choose WPA-PSK, WPA2-PSK, and Mixed WPA2-PSK.


  • Posted on by James Stein
    Never could connect to wifi. Customer service wanted me to change router settings, security, etc. I returned it.
  • Posted on by Andrew Benson

    I’ve tried again and again and it will NOT connect to WiFi. Very disappointing for an otherwise good product.

  • Posted on by Greg Harrison

    Unable to connect M10i to WiFi. I receive configuration error after following connection instructions repeatedly. Made sure only 2.4 band and router WPS enabled during the connection process. How can I resolve? Plan to return through Amazon for a refund if unable to connect device with WiFi. I

  • Posted on by sachin
    Hi I want to know m10 i showing device already in use how i can delete the user as i dont have access to the previous person use
  • Posted on by Stefan Karpinski

    Also cannot get the M10i to connect to WiFi despite having a dedicated 2.4GHz network with the appropriate security. Moreover the process makes no sense: you enter the WiFi info on the app but the device is not connect to the app or to the internet (how can it be, that’s what you’re trying to do?). So how is the device supposed to find out what WiFi network to use and what password to use? It can’t know. The only thing I can guess is that if there is only one WiFi network it uses that and this works. But anyone in a city is surrounded by dozens of WiFi networks and the device has no way to know which one to use. Inherently broken design that was not thought through at all.

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