Shipping Information

We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible. 

1. A confirmation email with all your order details will be sent to you once your order is received. And we will begin processing your order very soon. 

2. A tracking number will be sent to you by e-mail once items shipped out.

Shipping Location

• 2528 Qume Drive #2, San Jose, CA 95131, United States

Shipping Handling Time

• Within 24 Hours（Mon.-Sun.）
• Next Day Shipping Service Available in US: Orders placed before 12:00pm PST will be shipped on the same day! The Next Day shipping on Friday will be shipped on next Monday(Since we don't work at the weekend).

Shipping Details

USA (Free Shipping in USA)

• Free Standard USPS Shipping 3~5 business days for delivery
• Overnight Shipping, please check the shipping cost when you are to check out

Canada

• Worldwide Express Shipping, 5~10 business days for delivery. 
• Shipping cost based on distance and weight.

Other countries

• DHL/UPS/FedEx Express Shipping: Please allow us 2~3 business days to prepare the products and then 5~7 business days for delivery time.
• Shipping cost based on distance and weight.

*Note

1. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

2. Delivery Time does not include holidays, weekends and the processing time required to process your order from the date your order is placed.

3. P.O. Boxes cannot be delivered.

Product Return

After receiving the item and if there is any quality issue, please contact us within 30 days. Product (sets) should be complete and with no damage. Refund will be issued as money back or product replacement. Buyer pays return shipping, thanks. https://temtopus.com/pages/refund-policy

For specific operation, please shoot an email to our service personnel at:support@temtopus.com. We will respond asap, thank you!