M10i cannot connect to Wi-Fi?


A: Please make sure you have followed the correct steps to configure the setting:

  1. Hold the reset button until the WIFI symbol shows increasing.
  2. Add device through App.
  3. Input Wi-Fi password.
  4. It will keep loading, but once the Wi-Fi symbol on the device stops increasing or flashing, that means it has been connected to Wi-Fi successfully.

Besides, For the most updated iOS system, it will not recognize your Wi-Fi name if you do not enable the location service for this App, please enable the location for this App and then try again with the Wi-Fi configuration.

If it still not works, please check and make sure that the security mechanism of the router is not a mixture of WEP, WPA, WPA2, and Mixed WPA. You can choose WPA-PSK, WPA2-PSK, and Mixed WPA2-PSK.


  • Posted on by Louise Kirn

    I cannot add the M100, it says the device ID is already in use. This is a library loan device, how does one disconnect the prior user?

  • Posted on by Daniel

    I also cannot add m10i to wifi despite countless efforts. I am running 2.4 network with acceptable security.

  • Posted on by Barb

    I keep getting a configuring failed error

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